Need An Adjustment?
We will lengthen or shorten your piece of jewelry up to 2" at no cost when requested at the time of purchase.
Made to Order
All of our jewelry is handcrafted in an average of 10 business days.
Free 14 Day Returns
Don't love your Carolily? Exchange it or receive a store credit at no cost.
Two Year Warranty
We stand behind our jewelry. Learn about our warranty.
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Do you offer a first time discount?
Yes, when you sign up for our newseltter, you will receive 15% off your first order over $100 when you apply the promo code at checkout. Be sure to check your junk folder!
Do you offer complimenary adjustments?
Yes! We offer complimentary adjustments on the vast majority of our jewelry. We will shorten or extend your piece of jewelry up to 2" when requested at time of purchase. Click here to learn more.
Where is your jewelry made?
All Carolily jewelry is handcrafted from our studio in British Columbia by our in-house team. The only exceptions are our bespoke rings, which are created by our metalsmith in Alberta.
How long until I receive my jewelry?
Our fulfillment process is split into two parts- production and shipping. First, we must handcraft your jewelry, which takes an average of 6-10 business days. Then your jewelry is sent via the shipping method selected at checkout. We offer regular, expedited and express shipping options.
Shipping & Tracking
Before your jewelry ships, we have to make it! Each piece of Carolily jewelry is made to order and handcrafted in an average of 10 business days. This excludes weekends, holidays and studio closures.
We offer complimentary, carbon neutral shipping on Canadian orders over $200, and US and UK orders over $300.
Select your shipping method at checkout.
Track Your Order
Once your order has shipped, you will receive an email with your tracking information. Please be sure to check your junk folder.
Materials & Jewelry
High Quality Materials
We work with a wide variety of high quality materials including sterling silver, hypoallergenic stainless steel, European crystal pearls, freshwater pearls, gemstones, and vintage treasures.
We are proud to design and handcraft all Carolily jewelry from our studio in West Kelowna, British Columbia. Our talented in-house team of all women meticulously crafts every piece of jewelry.
Made to Order
To ensure your jewelry is perfect for you, make any customizations, and to minimize waste, all of our jewelry is made to order in an average of 10 business days.
Proud partner of Plan Canada
"I Am a Girl" Project
Did you know it costs approximately $1.13 to send a girl to school for a day? That's only $295 for a whole year! With every Carolily purchase you make, you help support girls in low-income countries get the education they deserve.
Handcrafted in Canada
Every piece of Carolily jewelry is meticulously handcrafted from our studio in British Columbia by our in-house team. The hands of our artisans are the key to creating truly unique and sophisticated jewelry.