Discount & Promo Code Policy
Discounts and Promotions
Throughout the year, we may offer special discounts and promotions that involve adding a promo code to your order. It is one of the many ways we say thank you for choosing Carolily!
Please review the following information for details on how to add your promo code to an order, as well as the conditions that apply.
How to Add a Promo Code
All promo codes must be manually applied at checkout by the customer. Type your promo code in where it says "Gift Card or Discount Code" and hit the "Apply" button. Please be sure to review your order prior to finalizing payment to ensure that the promo code did indeed apply. It is the sole responsibility of the customer to review their order for accuracy prior to placing it.
If you are on desktop, the option to add your promo code will be on the first page during Checkout, see screenshot below.
If you are on mobile, the section to add your promo code will be on the final payment page during checkout. See screenshot below.
Promo Code Policy
Please note that it is the sole responsibility of the customer to apply their promo code and review their order prior to placing it.
Promo codes, discounts or credits cannot be added retroactively.
Carolily does not issue refunds, cancelations or credits of any kind for orders that failed to apply a promo code, discount or credit. No exceptions will be made.
If you are experiencing any issues or are unsure of how to add your promo code, please email firstname.lastname@example.org prior to placing your order and we would be more than happy to assist you!
Orders cannot be edited or canceled once placed.
Promo Code Exclusions
Promo codes are valid on regularly priced jewelry and cannot be applied to sale items, gift cards, pocket squares, lapel pins, items under the "Accessories" or "Global Market" tab, Christmas gift boxes, or custom jewelry orders.
Only one promo code can be used per order, and it cannot be combined with other discounts, promotions or points.
Promo codes issued for product reviews, referrals and birthdays have an expiry date. Please be sure to make note of when your code expires so that you may use it prior to expiration.
If you have any questions about our promo codes, please email us at email@example.com.