Returns and Warranty
Carolily is dedicated to making every part of your shopping experience enjoyable, even the returns!
Returns & Exchanges
We offer free returns for qualifying jewelry items within 14 days of the delivery date.
You can exchange your jewelry or receive a store credit. As a small business, we do not offer refunds.
Contact us at firstname.lastname@example.org to arrange.
Qualifying items must be:
- Unworn and in new condition
- In their original packaging
Exchanges and credits are not available outside of 14 days, unless there is a defect with the jewelry (read "Warranty" section below).
All apparel, including clothing and bags, is final sale.
Sale items, custom jewelry, and Sunday Specials are final sale.
All Global Market products are final sale.
Refunds and order cancelations will not be issued for failure to apply a promotional code or discount.
All shipping and handling charges are non-refundable.
Your credit or exchange will be processed once Carolily has received the product.
We offer a two-year warranty against manufacturer's defects on all of our jewelry.
Our warranty does not cover lost or stolen pieces, cosmetic damage, water damage or normal wear and tear.
After two years, the item can be repaired or replaced with like-quality materials for a small fee.
Should you encounter a defect or design flaw, please email us at email@example.com.