Returns and Exchanges
Carolily is dedicated to making every part of your shopping experience enjoyable, even the returns!
Returns & Exchanges
We offer free returns for qualifying jewelry items within 14 days of the delivery date.
You can exchange your jewelry or receive a store credit. As a small business, we do not offer refunds.
Contact us at firstname.lastname@example.org to arrange.
Qualifying items must be:
- Unworn and in new condition
- In their original packaging
Exchanges and credits are not available outside of 14 days, unless there is a defect with the jewelry (read "Warranty" section below).
All apparel, lapel pins, and pocket squares are final sale.
Sale items, ornaments, custom jewelry, one-of-a-kind jewelry, Fashion Week Collections, and Sunday Specials are final sale.
All Global Market products are final sale.
Refunds and order cancelations will not be issued for failure to apply a promotional code or discount.
All shipping and handling charges are non-refundable.
Your credit or exchange will be processed once Carolily has received the product.