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Complimentary Adjustments

We are pleased to offer complimentary adjustments on our jewelry! It is one of the many ways we thank you for choosing Carolily.

Please note that a few conditions do apply.

Necklace Adjustments

We will shorten your necklace to your desired length at no cost. Please note this does not impact the cost of your necklace.

We will lengthen your necklace up to an additional 2" at no cost.

For adjustments longer than 2", you may purchase a 4" chain extender, which can be found here. For adjustments longer than 4", please email us at hello@carolily.com

Bracelet Adjustments

We will shorten your bracelet to your desired length at no cost. Please note this does not impact the cost of your bracelet.

We will lengthen your bracelet up to an additional 2" at no cost.

For adjustments longer than 2", you may purchase a 4" chain extender, which can be found here. For adjustments longer than 4", please email us at hello@carolily.com

Earring Adjustments

We are happy to exchange the existing earwires with hypoallergenic stainless steel fishhooks at no cost.

There will be a small charge for fishhooks that are switched to leverbacks. Please email us at hello@carolily.com to arrange.

We also have a clip-on option available for a small surcharge. Please email us at hello@carolily.com to confirm the earrings you are interested in can be converted to clip-on. 

How to Request an Adjustment

When you place your order, please utilize the "Note" section during checkout to let us know the desired length and the piece of jewelry we are making the adjustment to. If we have any questions, we will contact you prior to us creating your jewelry.