Carolily is dedicated to making every part of your shopping experience enjoyable, even the returns!

Returns & Exchanges

We offer free returns for qualifying jewelry items within 14 days of the delivery date. 

You can exchange your jewelry or receive a store credit. As a small business, we do not offer refunds.

Contact us at hello@carolily.com to arrange.

Qualifying items must be:

• Unworn and in new condition
• In their original packaging 

Exchanges and credits are not available outside of 14 days, unless there is a defect with the jewelry (read our "Warranty" section by clicking here).

Sale items, custom jewelry, one-of-a-kind jewelry, Fashion Week Collections, Sunday Specials, lapel pins, pocket squares, and apparel are final sale.

Refunds and order cancelations will not be issued for failure to apply a promotional code or discount.

All shipping and handling charges are non-refundable.

Your credit or exchange will be processed once Carolily has received the product.