FAQs

General

How can I contact Carolily Finery?

The best way to reach our team is through our email, info@carolily.com. We always aim to respond to our customers within 1 business day. You can also reach us through our online chat, which is available Monday through Friday, 9:00 - 4:00 PDT.

Shipping

Where do you ship to?

We currently offer shipping to Canada and the United States. For shipping inquiries outside of North America, please email us at info@carolily.com to discuss if your request can be accommodated.

Do you offer expedited shipping?

We offer expedited and standard shipping within Canada and the US.

Can I update the shipping address on my order?

While we cannot make any guarantees, if you email us at info@carolily.com immediately after you place your order, we will do our very best to update your shipping address for you!

How long will it take to ship my order?

Standard shipping within Canada takes 5-7 business days and expedited takes 2-3 days. Shipping to the US takes an average of 7 days.

Please note that shipping times are dependent on Canada Post’s order volume, time of year and, currently, Covid protocols.

How much does shipping cost?

Canadian customers receive free shipping on all orders over $100. Canadian standard shipping is between $5-$7 and expedited is $12-$15, depending on province. Standard shipping to the US is $20 and expedited is $25.

Orders

Do you offer any discounts?

When you sign up for our newsletter, you’ll receive 25% off of your first purchase over $100! Our Carolily family, those who receive our newsletter, are also sent special promotions throughout the year!

Can I use more than one promo code at a time?

Our online shop only allows one promo code to be used at a time.

Can I cancel an order if I forget to apply my promo code?

No, we do not issue refunds or cancelations for order that did not apple a promo code. Please be sure to manually add the promo code you wish to use at checkout where it says "Gift Card or Discount Code" and click the "Apply" button. If you have any issues applying a promo code, please email us at info@carolily.com prior to placing your order. No exceptions will be made.

Do you offer gift cards?

Yes, our gift cards can be found HERE.

What types of payment do you accept?

We currently accept all major credit cards, including American Express.

Product

Where is your statement jewelry made?

All of our statement jewelry is designed and handcrafted from our studio in British Columbia, Canada by our in-house team. We never outsource production and take great pride in the pieces we create!

Who makes your statement jewelry?

Our in-house team of jewelry designers create all of our statement jewelry. We have attracted a wonderful team of kind, caring, talented individuals who have the honor of crafting your piece of Carolily.

What materials do you use?

We work with a variety of ethically sourced materials! Some of our favorites include Swarovski crystal pearls, sterling silver chain, stainless steel chain, freshwater pearls, Swarovski crystal, crystal quartz, and various gemstones.

How do I take care of my Carolily statement jewelry?

There is the possibility that some cosmetics/skin care products and perfume may discolor the materials used to create your piece of Carolily. It is best to use perfume and hairspray before putting jewelry on. When not wearing, lay in a jewelry drawer to keep out of direct sunlight and limit oxidization. In a pinch, a Ziploc bag will do the trick!

For more information on why jewelry tarnishes and how to prevent, take a peek at our blog.